Shipping policy

Shipping Policy

We want your supplements to reach you quickly, safely, and in perfect condition. Here's everything you need to know about how we ship.

Processing Time

Orders are processed and dispatched within 1 business day of payment confirmation (Monday–Friday, excluding public holidays). Orders placed after 2pm or on weekends/holidays will be processed the next business day.

Delivery Time

Once dispatched, standard delivery within Singapore takes 2–3 business days.

 

All orders are shipped with a tracking number, which will be sent to your email/WhatsApp once your order is dispatched. You can track your delivery status at any time.

Courier Partners

We work with trusted courier partners across Singapore, including Ninja Van and J&T Express, to ensure reliable and timely delivery. The courier used may vary depending on your location and order size, optimised for the fastest delivery to you.

Delivery Address & Failed Deliveries 

Please ensure your delivery address and contact number are accurate at checkout — incorrect addresses may result in delays or additional charges for re-delivery. If a delivery attempt is unsuccessful, our courier partner will typically attempt redelivery or leave instructions for collection.

Order Tracking

You'll receive a shipping confirmation with your tracking link as soon as your order leaves our warehouse. If you haven't received tracking information within 2 business days of ordering, please contact us at info@bloomconcept.sg/+65 88350558 and we'll look into it right away.

Delays Beyond Our Control

While we aim to meet the delivery times above, occasional delays may occur due to courier volume, weather, or public holidays. We appreciate your patience and will keep you updated if this happens.

Questions?

Our team is here to help — reach us at info@bloomconcept.sg or WhatsApp us 88350558 and we'll sort it out quickly.